My AccountLogin
Stone Magic

How to Order

- Firebox Sizing

- Mantel Sizing

- Installation Ideas

- Style Guide

- Color Options

- Sales Policies
Stone Magic Sales policies

Terms Prepaid. C.O.D. only with customer pickup at our factory in Dallas, Texas. Major credit cards accepted.

Prices Prices are subject to change without notice and do not include shipping. Add freight costs and $150 per crate required for shipping. See shipping information for number of crates required for each mantel.

Color Our standard color of tan is fine grained in texture and an off-white color. As with any natural product, there will be only a slight variation, if any, in color. For additional information, view our color options.

Shipments All orders are produced and shipped from our factory in Dallas, Texas. The customer is responsible for all freight charges. All claims on apparent or concealed shipping damage should be reported in writing to Stone Magic immediately. Save all broken stones and all packing material. Stone Magic will remake and ship any chipped or broken piece reported within two weeks of delivery. For additional information on shipments, visit our shipping information.

Delivery Note Your truck driver will not take your crate off the truck for you. We always request a liftgate. However, this is not always possible, so please have two or three of your people ready to unload from the trucker’s tailgate. Please furnish us a fax number to which the Bill of Lading can be sent to help control delivery at your end.

Deposit You will be sent a proposal for your signature, based on the items you wish to order. This will include freight to the shipping address that you furnish. On non-inventory items, a 50% deposit is required before production can begin. Balance is due prior to shipment. A final invoice will be issued at the time of production completion. Optional color or special sizing orders are not inventoried and are non-cancelable once production has started.

Inventory Certain styles are inventoried (Tan only) and available for shipment within seven working days of the receipt of the order, barring any unforeseen problems. These must be 100% prepaid. Please check with the sales office for availability.

Completion Allow six weeks for production on non-inventory, optional color and special sizedorders.

Holding If you are not able to accept delivery upon completion of production, Stone Magic will hold your order for up to four weeks from our completion date, provided the balance is paid in full.

Returns Returns on inventory items only will be accepted, provided the original crate is intact. All returns will be subject to a restocking fee and must be pre-approved by Stone Magic. Return freight charges are the responsibility of the customer. There will be no refund of original shipping charges.

Installation All Stone Magic mantels are sold directly out of the catalog, thus shop drawings will not be furnished for approvals. However, an installation drawing showing piece marks, etc., will be sent with the material. A 5 gallon bucket of product sand is included with each order. This is to be used for pointing the joints or any minor patching required. Instructions are included with the sand on mixing and cleaning. The larger mantels include additional buckets of sand.

Warranty Our products are warranted to be free from defect, except those related to the natural color variation inherent in the production of cast stone. Any defective product will be replaced.

Sales Tax Sales tax is applicable to Texas sales only. This includes orders picked up by customers at our factory. No other states are taxable.